If your company does not have set and refined processes, you are just running an inefficient, unscalable group of people.

 If your company does not have set and refined processes, you are just running an inefficient, unscalable group of people.

EDIT: From comment below;
If you are in the business of making burgers then you should know/document how much each patty weighs, how big it is, how long to fry, when to flip, how to assemble etc - this is your process. Then from customer feedback, your own R&D, and from root cause analysis of mistakes, you learn that the patty needs to be cooked for 1 minute longer and that the slice of tomato should be on top of the lettuce, not below. This is now your refined or improved process and this refinement continues forever (continuous improvement).
Now you have a process it will be easier to train new staff, you can scale to have multiple people making a burger that will look and taste the same. You can open a new branch that can make the same burger without you or your head chef is there.
If you improve the burger-making process you can circulate it to everyone and very quickly this new change is deployed and everyone is serving the new improved burger.
The other benefit of having set processes is that you can measure performance. It is easier to spot staff that is underperforming in quality and quantity.

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